1. When you get your money back
Every order placed on mymart.vip is covered. Your advance is refunded in full:
- if you cancel before your order is dispatched, for any reason;
- if, when checking your parcel at delivery, the device is not the model, colour or storage you ordered, is damaged, or is not brand new in its sealed box — simply refuse the parcel and do not pay the remaining amount;
- if you chose monthly installments and your installment plan is not approved after ID verification, and you don't want to pay on delivery instead;
- if we are unable to fulfil your order for any reason.
2. How to request a refund
- Before dispatch: open your order — from My Account or Track Order using your Order ID and phone number — tap Request a refund and enter the account where you would like to receive the money.
- At delivery: refuse the parcel in front of the rider and message us on WhatsApp at +923348490134 with your Order ID and a photo or video of the problem.
3. Verification for your security
To protect you from fraud, we confirm every refund request with the customer on the phone number used for the order before sending any money. Refunds are sent to the account the advance was received from, or to an account in the name of the customer who placed the order.
4. How long it takes
Approved refunds are processed within 3–5 working days of your request (for a refused parcel, once the courier confirms the return to us). Bank or wallet processing times may add 1–2 working days. You will be notified by email and on your order page (and by push notification if enabled) once your refund has been sent, together with the transaction reference.
5. Refund amount
You receive the full advance you paid — we do not deduct any fees.
6. After you accept your parcel
Because you check your phone before paying, please make sure everything is right before you accept the parcel. If you notice any issue within 24 hours of delivery, contact us on WhatsApp with photos or video and we will help resolve it. Manufacturing faults are covered under the warranty stated on your invoice.
7. Contact
WhatsApp / phone: +923348490134 · Email: [email protected] · Mon – Sat, 10:00 AM – 9:00 PM
Address: Shop no. 2,3, Karsaaz Tower, II, Services Society SCHS E 11/2 E-11, Islamabad, 44000