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Terms & Conditions

Last updated: October 2026

These Terms & Conditions ("Terms") govern your use of mymart.vip (the "Website") and any order you place with MyMart ("we", "us", "our"). By using the Website or placing an order you agree to these Terms, our Refund Policy, Privacy Policy and Shipping & Delivery Policy.

1. Orders

You place an order by choosing a model, colour and storage on the Website, choosing how to pay (on delivery or, where offered, in monthly installments), entering your details and paying the advance for that device. You receive an Order ID immediately. Your order is confirmed once we have verified that the advance has been received. All orders are subject to availability, and we may limit the number of devices per customer.

2. Prices and advance payments

All prices are in Pakistani Rupees (PKR) for brand-new, PTA-approved devices and include delivery anywhere in Pakistan. The advance is part of the price, not an extra charge:

The price shown when you place your order is the price you pay for that order. We may change prices for new orders at any time. If a price was displayed incorrectly because of an obvious error, we will contact you before dispatch and you may either continue at the correct price or cancel for a full refund of your advance.

3. Payment and verification

4. Installment plans

Where a model and storage show a monthly installment plan on the Website, you may choose to pay for it in installments instead of paying the remaining amount on delivery.

5. Check before you pay

When your order arrives you may open the parcel in front of the courier rider and check it before paying the remaining amount. You only pay once you are satisfied that the device is the model, colour and storage you ordered, is brand new in its sealed box and is undamaged.

If the parcel is not right, you may refuse it and not pay the remaining amount. Your advance will then be refunded in full as described in our Refund Policy.

6. Delivery

Orders are delivered within 1–3 days after the advance has been verified. See our Shipping & Delivery Policy for details.

7. Product information and PTA approval

All devices supplied by MyMart are genuine, brand new in the manufacturer's sealed box and PTA approved, and will work with Pakistani SIM cards. Phones are shown in product photos; a phone without a photo yet is shown as an illustration created by MyMart, not a photograph. Actual colours and finishes may vary slightly.

8. Free accessories

Each iPhone 18 order includes a free high-quality screen protector and a free high-quality back cover, delivered with the device. Free accessories for other models, when offered, are shown on the model's page and in your order. Accessory brand and design may vary. Free accessories have no cash value and cannot be exchanged for cash.

9. Refunds and money-back guarantee

You can request a full refund of your advance anytime before your order is dispatched, and you may refuse a parcel that is not right at delivery. Please see our Refund Policy for details.

10. Cancellation by us

We may cancel an order if we are unable to fulfil it (for example due to stock limitations), if the information provided is false, or if we suspect fraud. If we cancel an order for any reason, any amount you have paid will be refunded in full.

11. Your account

You are responsible for keeping your account password confidential. Orders placed with the same email address or phone number as your account are automatically shown in your account. Please contact us immediately if you notice any unauthorised activity.

12. Warranty

The warranty applicable to each device is stated on your invoice. Manufacturing faults are handled under those warranty terms.

13. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim relating to an order is limited to the amount you have paid us for that order. We are not liable for delays caused by events outside our reasonable control, including courier disruptions, severe weather, public holidays or government restrictions.

14. Trademarks

iPhone and Apple are trademarks of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google LLC. Other brand and product names are trademarks of their respective owners. MyMart is an independent retailer and is not affiliated with, authorised or endorsed by Apple Inc., Google LLC or any phone maker.

15. Governing law

These Terms are governed by the laws of the Islamic Republic of Pakistan. Any dispute will be subject to the jurisdiction of the courts of Pakistan.

16. Changes

We may update these Terms from time to time. The version published on the Website at the time of your order applies to that order.

17. Contact

WhatsApp / phone: +923348490134 · Email: [email protected] · Shop no. 2,3, Karsaaz Tower, II, Services Society SCHS E 11/2 E-11, Islamabad, 44000

Questions? Chat with us